Melinda Swisher Noland is the new director of Volunteer Services
Noland has been with RMH since Jan. 2005. She most recently served as director of the RMH Wellness Center, a position she had held since Nov. 2008.
“As Volunteer Services director, my goal is to lead an impactful and engaged volunteer team to provide every patient and family an exceptional and compassionate experience,” Noland said.
Noland holds a bachelor of science in health sciences, healthcare administration, from James Madison University. She joined RMH in Jan. 2005 as Investigational Review Board (IRB) coordinator. She established an IRB program for the hospital to comply with national regulations. She developed and initiated IRB policies and procedures for the protection of human subject research and created, implemented, and managed the IRB tracking system.
In Oct. 2005, she became health lifestyles coordinator for the RMH Wellness Center
. In Feb. 2006 she was promoted to program coordinator, responsible for increasing the quantity and quality of programs offered by the Wellness Center as well as membership. In Feb. 2007 she was promoted to operations coordinator and in Nov. 2008 became Wellness Center director.
“I enjoyed leading the Wellness Center team and I am proud of our record specifically related to increasing our brand and community profile, employee satisfaction and loyalty, delivering high quality customer service and developing innovative programs to retain and grow membership,” she said.
Noland also currently serves as leader of the hospital’s Outpatient Customer Service Team and as chair of the hospital’s Patient and Family Advisory Council.
“My experience with these teams has exposed my passion for service and heightened my desire to support patient-centered care,” Noland said.
In her new role, Noland manages the overall function and operations of the Volunteer Services department. She ensures effective volunteer recruiting, education and retention and a customer- friendly focus. She implements volunteer programs and services and acts as a liaison with the RMH Auxiliary, which plans and coordinates numerous fundraising activities for RMH. She also manages the ongoing Junior Volunteer Program to facilitate youth involvement and exposure to the healthcare environment.
“We are thrilled to have Melinda join us in this capacity,” said Cory Davis, Executive Director, RMH Foundation
, which provides oversight for volunteer operations. “She has a deep appreciation for the service our volunteers provide and she is incredibly passionate about the role they play in helping RMH carry out its mission. Her background in customer service and building successful teams will help propel our Volunteer Services department to new heights as we continue to build an engaged volunteer corps.”